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August 31, 2025 · Airbus Canada BD500 1A11 · C-GYLQ

Denver, CO

Overview

Report Status
Probable Cause
Event Type
Accident
Date
August 31, 2025
Injury Outcomes
1 injury (1 serious injury), 123 uninjured
Location
Denver, CO
Aircraft
Airbus Canada BD500 1A11 (2025)
Tail Number
C-GYLQ
Operator
Air Canada
Injuries
Serious
NTSB Number
DCA25LA308

Air Canada flight 1038, a scheduled international passenger flight from Denver International Airport (DEN), Denver, Colorado, to Toronto Pearson International Airport (YYZ), Mississauga, Ontario, Canada, experienced smoke and an electrical odor in the cabin, resulting in an air turnback. After landing, an evacuation was initiated, and one passenger sustained a serious injury. According to the flight crew, during climb out, the flight attendants (FAs) informed them of an electrical burning odor in the aft cabin. The flight crew turned the power to the aft galley off, but the FAs stated the odor was getting stronger and that they observed haze in the cabin. At that time, the flight crew declared an emergency and coordinated with air traffic control for a return to DEN. After landing, the flight crew stopped the aircraft on the runway and contacted the flight attendants to get an update on the situation in the cabin. The FAs stated that the situation was worse and that passengers were experiencing eye irritation. At that time, the captain commanded an evacuation. During the evacuation, FAs observed passengers standing on both wings. One FA exited onto each wing and assisted with the overwing evacuations. A passenger sustained a serious injury to their right ankle and was unable to move away from the slide. At that time, passengers were redirected into the cabin and out the left overwing exit. The remainder of the evacuation was uneventful. Post-event evaluation revealed burned debris on the baffle plate, carriers, and tray installed in an aft galley oven.

NTSB Probable Cause

Unidentified burned debris in an aft galley oven, which generated smoke and odor in the cabin and led to an air turnback and subsequent evacuation, during which a serious injury occurred.

Full Narrative

Air Canada flight 1038, a scheduled international passenger flight from Denver International Airport (DEN), Denver, Colorado, to Toronto Pearson International Airport (YYZ), Mississauga, Ontario, Canada, experienced smoke and an electrical odor in the cabin, resulting in an air turnback. After landing, an evacuation was initiated, and one passenger sustained a serious injury. According to the flight crew, during climb out, the flight attendants (FAs) informed them of an electrical burning odor in the aft cabin. The flight crew turned the power to the aft galley off, but the FAs stated the odor was getting stronger and that they observed haze in the cabin. At that time, the flight crew declared an emergency and coordinated with air traffic control for a return to DEN. After landing, the flight crew stopped the aircraft on the runway and contacted the flight attendants to get an update on the situation in the cabin. The FAs stated that the situation was worse and that passengers were experiencing eye irritation. At that time, the captain commanded an evacuation. During the evacuation, FAs observed passengers standing on both wings. One FA exited onto each wing and assisted with the overwing evacuations. A passenger sustained a serious injury to their right ankle and was unable to move away from the slide. At that time, passengers were redirected into the cabin and out the left overwing exit. The remainder of the evacuation was uneventful. Post-event evaluation revealed burned debris on the baffle plate, carriers, and tray installed in an aft galley oven.

Flight

Event TypeAccident
Event Time09:00 MDT
Nearest AirportDenver International Airport (0nm)
Runway26
Runway Length12000 ft
Runway Width150 ft
Flight Plan FiledIFR
Flight Plan ActivatedYes
Aircraft FireNo
Aircraft ExplosionNo

Aircraft

AircraftAirbus Canada BD500 1A11
Tail NumberC-GYLQ
Aircraft CategoryAir
OperatorAir Canada
Operating RulePart 129
Engines2
Engine TypeTurbofan
Engine DetailsPratt & Whitney · PW1524G-3 · Turbofan · 24000 | Pratt & Whitney · PW1524G-3 · Turbofan · 24400
Seats144

People & Injuries

Injury Summary1 injury (1 serious injury), 123 uninjured
Fatal0
Serious1
Minor0
Uninjured123
Total124
Crew 1Age 39 · First Class · None
Crew 2Age 49 · First Class · None
Crew 3None
Crew 4None

Conditions

ConditionsVMC
LightDaylight
Wind260° @ 5 kt
Visibility15 sm
CeilingNone
Temperature / Dew Point61 F / 0 C
Altimeter30.34 inHg
Observation Time07:53

Appendix: Source Data